Questions
Who is this for?
Licensed med spas, wellness clinics and telehealth practices in Illinois that have a licensed medical director and want to offer an online program. We don't work with businesses that lack licensed clinicians.
Do you prescribe or handle medications?
No. We never prescribe, and we never buy, hold, price, sell or ship any medication. Your clinic's licensed medical director and licensed clinicians make all clinical and prescribing decisions.
Do you take a revenue share?
No. Our fees are flat: a one-time launch fee and a flat monthly fee. No percentages, no per-patient or per-prescription fees.
Whose name is on the program?
Your clinic's. The platform account, your domain and your patient relationships are in your clinic's name.
How long does it take to launch?
About 30 days after the agreement is signed and the deposit is received, depending on how quickly approvals and platform setup are completed.
Which platform do you use?
We help you choose a licensed white-label telehealth platform that fits your clinic and budget, and we walk through its published pricing with you. Your clinic contracts with the platform directly.
How do you handle HIPAA?
Patient information stays in your platform. If any of our work requires access to patient information, we sign a business associate agreement (BAA) with your clinic first.
How long is the contract?
A 12-month agreement with the fees set in advance. After 12 months it continues month to month with 30 days' notice to end.